This Privacy Policy will explain what personal information we collect about you and how we handle your personal information to protect your privacy. Personal identifiable information is only collected when you visit our website to make a direct reservation with us, call us directly to make a reservation, complete our Wedding/Elopement RFP form on-line, and/or stay at our property. Our main purpose in collecting your personal information is to provide you with a more streamlined experience when making reservations at the Rockland Talbot House, create a more personal experience when you return to visit our property, and/or to periodically contact you with specials or information about our properties or other local information and events we feel may be relevant to you. Please read this Privacy Policy in its entirety to understand how we treat your personal data and please feel free to contact us directly should you have any specific questions.

By visiting our websites and/or using our services as a guest of the inn, you will be regarded as having accepted the terms of this Privacy Policy.  Please do not use our sites and/or our services if you do not agree to the terms of this Privacy Policy.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

When you make a reservation at the Rockland Talbot House, inquire about making a reservation, inquire about our packages, services or small wedding events, whether on-line or through a direct phone call, we may ask you to provide personal information including your full name, mailing address, email address, contact phone number (home, work and/or cell), name of guests you are traveling with, how you heard about our property, dietary restrictions, special requests, dates of special events,and valid credit card information or other payment details.

When you visit our website, we may also collect information on an ongoing basis through Google Analytics about what pages you access or visit and information about your use of our site including but not limited to the webpages you viewed, the amount of time you spent on a page, the website you were on before you came to visit our site, changes that you make to information you provided to us when completing a reservation form or a Wedding RFP, and your transactions including those by the use of cookies or other data collection devices.

Cookies are data collection devices that are embeddedon certain pages of the website to help us measure the effectiveness of our web content. These files are saved to your computer’s hard drive and store information as well as your interactions and usage of our website.  The primary purpose for the collection of this data is be able to continuously improve the efficiency of our website and to better enableus to personalize your experience when using our site.

You are free to decline the use of cookies if you do not consent to the use and saving of cookies from this website on your computer. In this case, you should take the necessary steps within the security settings of our web browser to block all cookies from this website and its external serving vendors.

Our website does use cookies provided by Google Analytics (GDPR Compliant) to help us monitor and collect visitor information to better understand how our website is performing. The software will save a cookie to your computer hard drive to track and monitor your usage and engagement on our site. This data is aggregated with all visitors within specific periods of time, but it will not store, save, or collect personal information about any one visitor.

From time to time, we may utilize other cookies provided by specific external vendors we have contracted with to perform email marketing, sponsored links, conversion, referral tracking, advertisements, or other specific tasks related to understanding and better serving our customers. We ask that our third-partyvendors be GDPR-compliant and utilize secure industry standard software and data encryption techniques to protect any personal information including name, address, phone number, and credit card information such that it cannot be read over the Internet.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your information to manage your reservation as necessary to perform our contract with you to provide our services. In the normal course of our business, we use this information to register you to use our services, process your reservation and reservation payment, set up reservations for dinner and/or recreational activity reservations that you request for your visit, and to provide you with any other of our services as necessary to perform our contract with you.

We use your information to allow us to collect and analyze your personal preferences to enable us to personalize our services to you now and in the future to achieve the high customer service level we strive to achieve with every guest.

We store your data to help pre-populate fields to streamline the reservation process and to make it easier for you to provide relevant information when you choose to return to our website and/or property.

We will periodically communicate with you about specials, services, or information that we think may be of interest to you. Please note that you will be able to opt out of such communications on-line by initiating the opt-out mechanism on electronic communications.

We use cameras to record CCTV footage throughout our parking areas, outside grounds, and exits to ensure the safety and security of our properties, premises, guests, and staff. We retain and share copies of this footage as required by law enforcement and insurance requirements in the event of an incident.

We use Ring doorbells at the front and side doors to monitor public facing entrances to the property. This allows our guests to quickly call us if they experience issues entering the building or have food delivered.

We may share or use personal data to comply with any legal obligations for which we are subject to by local, state, or federal law enforcement or other legal entities or documents.

Personal data given to us through our Wedding/Elopement RFP form or Wedding Questionnaire form may be shared with third-party providers to allow us to fulfill our contract with you to provide such services related to your wedding or event. These requested services include but are not limited to transportation, catering, dining, photography, off-site location permit, officiant, licensure, witnessing, wedding stylist, and spa services.

Certain personal information is required for us to collect and retain to be able to fulfill our own legal and business obligations and thus is mandatory for you to provide if you want to use our services. If you are not willing to provide such data then we shall be unable to provide our services to you.

We only store your personal information for as long as necessary for the purposes described above.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

Please be advised that the Rockland Talbot House will never sell or share your personal information for financial gain.  As part of making reservations with us or using our services for meetings, weddings, elopements, or other events, you consent to us sharing your personal information as follows:

• With the owners and innkeeping staff 

• With local businesses to secure reservations for dinner, recreational activities, tours, flowers, etc. to meet our commitments to our guests;

• With our Point of Sale Reservation Software and Booking Engine;

• With specific third parties that we contract with to help us process, store, convert, and/or analyze data, traffic, and conversions on our behalf;

• Professional advisors we contract with to improve or manage our business operations;

• Law enforcement agencies when required;

• With trusted third parties on our behalf to make offers and send emails with information we believe may be of interest to our guests. You may choose to opt outof this feature on-line at any time;

• If our property is acquired by a third party, the personal information of our guests will be considered one of the transferred assets;

• If we are under a legal duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply any contract with our guests or customers, or to protect our rights, property, or safety of our employees, customers, or others. This includes the exchange of information with other organizations for the purposes of fraud protection, credit risk reduction, or national security.

To the best of our abilities, we shall ensure that any such transfers of personal data are lawful and that the information is kept secure and protected.

DATA SECURITY AND STORAGE

At the Rockland Talbot House, we take our obligation for data security seriously. When guests make a reservation with us or engage in services with us, we use every precaution to safeguardthe data we collect both online and offline. We commit to handling your personal information in strict confidence and to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage, removal,and processing practices to protect against unauthorized access, disclosure, alteration, or destruction of your personal information stored on our website and associated databases. We recognize that the Internetitself is not a secure medium and we cannot guarantee the security of any data you disclose online. By doing business with us, you understand that we will take all reasonable precautions to protect your information, but you must fully accept the inherent security risks of providing information and data on-line over the Internetand will not hold us liable for any breaches of data.

We use the industry standard Secure Sockets Layer (SSL) software to encrypt your personal information, including credit card number, name, and address, such that it cannot be read over the Internet to protect your payment and personal information.

PRIVACY POLICY MODIFICATIONS

The Rockland Talbot House may amend this Privacy Statement from time to time to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.